Our video call service with practitioners used by persons located in regions of rural Australia are Bulk-Billed and covered by Medicare. Video call consultations with practitioners used by persons not rural regions of Australia are not covered by Medicare and is privately billed. Some PBS medication prescribed during video calls for concession card holders are covered by medicare. However, most of the medications are only subsidised under the Australian government PBS (Pharmaceutical Benefit Scheme) for Medicare card holders and some payment is required.

Our fee structure for Video Call consultations is simple:

• Cost of medication - will vary depending on mediation ordered
• Practitioner consultation fee - from $60
• Express AusPost delivery fee - From $9.95 OR
• Prescription processing fee - $2.99 (if sending script only to your preferred pharmacy)

When you video call a doctor on MediHealthCare you can order a wide range of medication except for speciality drugs, schedule 8 controlled drugs and drugs of addiction. Express medication function on MediHealthCare is great to use for select range of prescription medications for chronic conditions that may not require a face to face doctor's consultation. We encourage you to search for your repeat and ongoing medication in the Expression Medication section on our web application or mobile application. Our list of medication found when using Express medication is always expanding so we encourage you to check from time and if you cannot find your regular medication, please book a video call consultation with one of our doctors that are online 24/7.

We have two options for delivery:

1. Send medication to my address (Recommended):

Your medication order is dispatched from our MediHealthCare Australia affiliated pharmacies following strict medical delivery guidelines and using AusPost next day delivery* that can be tracked by our platform, or

1. Send script only to my pharmacy:

The MediHealthCare prescribing doctor can send your prescription via fax/email to your preferred local pharmacy for immediate collection of your medication.

A small nominal fee will naturally apply for delivering your medication or processing your prescription. This fee is determined by the size of your order and your location. We can post your order to anyone in Australia with a registered address on the AusPost network and send prescriptions to any pharmacy Australia wide that has a phone and fax/email.

If your preferred pharmacy is not on our list, you can forward their details to info@medihealthcare.com for verification and registration. This process is normally completed within a 60 minutes during business hours of your request submission and the newly registered pharmacy can be chosen ongoing as your preferred pharmacy. If you are requiring your medication outside of our usual business hours, please choose a pharmacy that is already registered on our platform.

You will receive notification that your prescription has been approved and sent to your preferred pharmacy for collection. Please ask your dispensing pharmacist to check their emails and fax for your prescription. Please remind them that your prescription has been sent by email/fax and if need be to check their junk mail folder. We suggest to call your preferred pharmacy in advance to ensure they have received your prescription.

*Guaranteed next business day delivery of prescription and/or medication for appointments booked before 10 am within the Express Post delivery network only. The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If you are in an address outside this network, it won't be covered by our Next Day Guarantee. If you complete your prescription request after 10am, your parcel should still get to your address in 1-3 business days (depending on where you live in Australia). The delivery standards for Australia Post vary depending on your exact location.

R49 stands for Regulation 49 (previously referred to as regulation 24) means that, in certain circumstances, a PBS prescription can be written so that multiple quantities of the original and repeats are supplied at the same time.

R49 prescriptions are dispensed solely at the discretion of the prescribing doctor to provide multiple prescriptions. The prescribing doctor will also determine how many repeats and how regular they can be dispense. It is recommended to have regular “medications reviews” by video call with one of our doctors to ensure that the best advice is provided and the right amount of medication is prescribed. MediHealthCare doctors are available 24/7 for video call consultations.

When you choose to have your medication dispensed and delivered to you, the repeats will be posted out to you by the MediHealthCare affiliated pharmacy when the hard copy prescription has been received from the prescribing doctor.

In the event that you’ve asked for your prescription to be sent to your preferred local pharmacy, they will receive the paper prescription from the prescribing doctor within a few days and you can make arrangements with your pharmacist to either keep your repeats on file or have them posted out to you when the owing prescription is reconciled.

Express Medication is a quick and easy service that allows patients in Australia to order prescription medication for a number of conditions without having to visit a practitioner for a face to face consultation.

Patients are required to complete an online medical questionnaire that will be assessed and reviewed by an Australian registered doctor.

Our team of doctors will determine if the requested medication that you have ordered is suitability for your condition and will do so normally within a number of hours. The medical questions answered on our platform are similar to the questions that are obtained from a Doctor during a face-to-face consultation. If required, the prescribing doctor may contact you directly to ask you for further information

When your medication order has been approved, it will posted to your chosen address.

Express Medication is the new cost-effective, private and convenient way to source your medication and have it delivered directly to your address. It’s great for patients needing repeat and ongoing medication supplied.

The benefits for you in addition to saving money when using Express Medication are:

• Saving time and obtaining medical advice at your convenience
• In the comfort and privacy of your own environment and
• Safe from other sick patients sitting in medical centre waiting rooms

When using MediHealthCare for the first-time, simply

• Register and create a profile and free
• Complete a medical questionnaire of your medical status
• Provide your payment details and Medicare card details if possible then-
• Order your medication or activate your video call consultation with a practitioner

We have made our platform user friendly & easy to use with prompt throughout each process

No, the Express Medication doctors' consultation fee is not covered by Medicare and is privately billed. However, most of the medications are subsidised under the Australian government PBS (Pharmaceutical Benefit Scheme) for Medicare card holders.

Express medication is available 24 hours a day 7 days a week for your convenience to order medications and we intend to process your order as soon as we receive them or otherwise within an hour during business hours. Our doctors may contact you for further information or clarification regarding your if they deem it necessary. Video Calling a practitioner for consultation and ordering medication is available 24 hours a day 7 days a week for your convenience otherwise you may book a video consultation at a time that suits your schedule. Following a video call consultation, your prescribing practitioner if applicable will send your prescription to our affiliated MediHealthCare pharmacy for dispatch and delivery to you.

Our fee structure for Express medication is simple:

• Cost of medication - will vary depending on mediation ordered
• Prescribing Doctor assessing fee - $25
• Express AusPost delivery fee - From $9.95 OR
• Prescription processing fee - $2.99 (if sending script only to your preferred pharmacy)

MediHealthCare accepts all major credit cards and debit cards. We use a specialised secure online payment gateway and do not store your credit card details on our platform. We recognise most concession cards including pension, health care, safety net, and DVA cards. No payment is required for our Bulk Billed services which are reserved for those persons located in rural Australia.

The Pharmaceutical Benefits Scheme (PBS) is an Australian Government program that benefits you and all Australians by subsidising medicines to make them more affordable. This means you can get access to lifesaving medicines when you need them most. The PBS is governed by the National Health Act 1953.

Refunds typically do not apply in most cases as we facilitate medical advice and the delivery of medication that cannot be returned once received due to legislative regulations. In the case of ordering medication or prescriptions using our Expression Medication service, and the prescribing doctor does not approve your order after an assessment then you will receive a full refund and we will advise you to video call one of our doctors for further consultation or see a doctor for a face to face consultation if required.

PBS prescription medications listed on the PBS will be subsidised by the government, with the costs being paid directly to the dispensing pharmacy.

Private prescriptions are not listed on the PBS and not subsidise by the Australian Government hence you'll need to pay full price.

Yes, they can be different especially for those with rural addresses. We strongly recommend that your delivery address is wherever you will be during business hours to accept delivery of your order. Please ensure that your delivery address is complete and accurate. If you have any special delivery instructions, please advise of them.

• Pensioner cards: PBS established a limited scheme in 1948, providing free and discounted medicines for pensioners
• Health care cards: You may be eligible for a Health Care Card if you are a low income earner and you meet the income test. A Health Care Card will also cover your dependants.
• Safety Net cards: The scheme requires pharmacists when requested by patients to record the supply of PBS and RPBS items on a prescription record forms. When a patient reaches the Safety Net threshold within a calendar year, they qualify to receive PBS or RPBS items at a cheaper price or free of charge for the rest of that year.
• DVA cards: DVA issues health cards to veterans, their war widow(er)s and dependants to ensure they have access to health and other care services.

Yes. All medication orders must be signed for when delivered. We strongly recommend that your delivery address is wherever you will be during business hours to accept delivery of your order. Due to security issues, the parcel cannot be left unattended. If nobody is available to receive the order, Australia Post will leave a card for you which will provide details of how to arrange collection or delivery your order at a more convenient time.

MediHealthCare stores your personal and medical information using some of the most secure software to protect your privacy. We do not share your information with any third party and continuously test our system with the latest software so that we are always up to date on how to best manage your data. Furthermore, all information shared with your practitioner is covered by practitioner-patient privilege. Please feel free to read our privacy policy for more information on how we manage your information.

To request any of the above, you need to choose this service on our platform and answer some medical questions before completing a video call consultation with a practitioner. Request for tests and referrals can be sent to you to be printed and taken to the respective clinic or surgery.

Yes, all doctors and practitioners consulting for MediHealthCare are registered in Australia and certified by Australian standards. All doctors are fully insured.

Our service can be used from most smart devices, including phones, tablets and computers with an internet connection. Using can test the devices visual and audio functionality when making a video call consultations with one of our practitioners. The latest version of the MediHealthCare mobile application is currently free to download from the Apple App Store or Google Play.

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